Terms of Service

3.1 Account Creation

To make purchases and access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to keep this information updated.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

3.3 Account Termination

You may delete your account at any time through your account settings. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

4.1 Product Descriptions

All products sold on our Website are handmade primitive dolls and related items. We strive to provide accurate product descriptions and images. However:

• As each doll is handcrafted, slight variations in appearance may occur
• Colors may vary slightly due to monitor settings and photography
• Product dimensions and materials are described to the best of our ability

4.2 Pricing

All prices are listed in the currency displayed on the Website and include applicable taxes (VAT) where required. We reserve the right to:

• Change prices at any time without prior notice
• Correct pricing errors, even after an order has been placed (with notification to you)
• Offer promotional discounts or special pricing at our discretion

4.3 Product Availability

Products are subject to availability. We cannot guarantee that all items displayed on the Website are in stock. If a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

5.1 Placing an Order

When you place an order:

1. You submit an offer to purchase the products in your cart
2. We send you an order confirmation email (this does not constitute acceptance of your order)
3. A binding contract is formed when we ship your order or send a shipping confirmation

5.2 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent or unauthorized transactions
• Inability to verify customer information
• Restrictions on quantities available for purchase

5.3 Order Modifications and Cancellations

You may modify or cancel your order before it has been shipped by contacting us at dariasikora@yahoo.pl. Once an order has been shipped, it cannot be modified or cancelled, but it may be eligible for return according to our Returns Policy.

6.1 Payment Processing

We use Stripe as our payment processor. When you make a purchase:

• You will be redirected to Stripe Checkout to complete your payment securely
• We do not store your full payment card details on our servers
• Payment information is processed in accordance with PCI DSS standards
• Stripe's terms of service and privacy policy also apply to your payment

6.2 Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods supported by Stripe Checkout in your region.

6.3 Payment Authorization

By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• You have sufficient funds or credit to complete the purchase
• All payment information you provide is accurate and complete

6.4 Payment Failures

If payment fails or is declined, we will notify you and your order will not be processed. You are responsible for ensuring payment is successful.

6.5 Taxes

You are responsible for any applicable sales tax, VAT, customs duties, or other taxes or fees required by law. Prices displayed on our Website may or may not include applicable taxes depending on your location.

7.1 Shipping Locations

We currently ship to the following markets:

• European Union (EU) member states
• United States of America
• United Kingdom
• Canada

Shipping costs and estimated delivery times will be displayed at checkout before you complete your purchase.

7.2 Processing Time

As our products are handmade, processing time may vary. We will provide an estimated processing and shipping time for each product. Custom or made-to-order items may require additional time.

7.3 Shipping Carriers and Tracking

We use reputable shipping carriers to deliver your orders. Once your order ships, you will receive a tracking number via email so you can monitor your shipment's progress.

7.4 Delivery

You are responsible for providing an accurate shipping address. We are not liable for:

• Delays caused by incorrect addresses or undeliverable packages
• Customs delays for international shipments
• Carrier delays beyond our control (weather, strikes, etc.)
• Lost or stolen packages after confirmed delivery to the address provided

7.5 International Shipping

For international orders (outside the EU):

• You may be subject to import duties, customs fees, or taxes imposed by your country
• These additional charges are your responsibility and are not included in our pricing
• We cannot predict or control these charges
• Delivery times may be affected by customs clearance procedures

7.6 Risk of Loss

Risk of loss and title for products purchased from us pass to you upon delivery to the carrier.

9.1 Our Intellectual Property

All content on this Website, including but not limited to:

• Text, images, photographs, graphics, videos, and designs
• Product designs and doll patterns
• Logos, trademarks, and brand elements
• Website code, software, and functionality

is the exclusive property of Daria Sikora or our licensors and is protected by international copyright, trademark, and other intellectual property laws.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. You may not:

• Copy, reproduce, or duplicate our products or designs
• Modify, distribute, transmit, display, or create derivative works from our content
• Use our content for commercial purposes without written permission
• Remove or alter any copyright, trademark, or other proprietary notices
• Frame or mirror any part of our Website without authorization

9.3 User-Generated Content

If you submit reviews, comments, photos, or other content to our Website, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, modify, and display such content for marketing and promotional purposes.

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law provisions.

14.2 Jurisdiction

Subject to mandatory consumer protection laws in your jurisdiction:

• Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of Rzeszów, Poland.
• However, if you are a consumer in the EU, UK, or another jurisdiction with mandatory consumer protection laws, you may also bring proceedings in the courts of your country of residence.

14.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under mandatory consumer protection laws, including:

• EU: EU Consumer Rights Directive, applicable consumer protection regulations
• UK: Consumer Rights Act 2015, Consumer Contracts Regulations 2013
• USA: State consumer protection laws, FTC regulations
• Canada: Consumer protection legislation in your province

15.1 Informal Resolution

Before initiating any formal dispute resolution, we encourage you to contact us at dariasikora@yahoo.pl to try to resolve the issue informally. We are committed to addressing your concerns in good faith.

15.2 EU Online Dispute Resolution

If you are an EU consumer, you may use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes: https://ec.europa.eu/consumers/odr

15.3 Alternative Dispute Resolution

We are willing to participate in alternative dispute resolution procedures, including mediation, where appropriate and available under applicable law.