Frequently Asked Questions

Find answers to common questions about our handmade primitive dolls, ordering process, shipping, and more.

About the Dolls

Ordering Process

Payment Methods

Shipping Questions

Returns and Refunds

Custom Orders

Care Instructions

Contact Information

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Frequently Asked Questions

About the Dolls

What are primitive dolls?

Are the dolls handmade?

What materials are used to make the dolls?

Are the dolls suitable for children?

Why does each doll look slightly different?

Ordering Process

How do I place an order?

Do I need an account to place an order?

Can I modify or cancel my order?

Will I receive order confirmation?

Payment Methods

What payment methods do you accept?

Is it safe to enter my credit card information?

When will I be charged?

Shipping Questions

Where do you ship?

How long does shipping take?

How much does shipping cost?

Do I have to pay customs fees or import taxes?

Can I track my order?

Returns and Refunds

What is your return policy?

How do I return an item?

Who pays for return shipping?

What if my item arrives damaged or defective?

Custom Orders

Do you accept custom orders?

Can I request specific colors or fabrics?

Care Instructions

How do I care for my primitive doll?

Will the colors fade over time?

Contact Information

How can I contact you?

What are your business hours?

Can I visit your workshop?

Still have questions?

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