Returns & Refunds Policy

1. Introduction

At dariasikora.pl, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights to return products and receive refunds in accordance with applicable consumer protection laws.

Your return rights depend on your location and the type of product you purchased. We comply with EU Consumer Rights Directive 2011/83/EU, UK Consumer Contracts Regulations 2013, and Polish Consumer Rights Act.

2. Your Right to Cancel (14-Day Withdrawal Period)

2.1 EU and UK Consumers

If you are a consumer in the European Union or United Kingdom, you have the right to cancel your order and return products within 14 calendar days without giving any reason.

The 14-day period begins:

On the day you (or a third party you designate) receive the goods
For multiple items ordered together but delivered separately: on the day you receive the last item

Legal basis: EU Directive 2011/83/EU on Consumer Rights, UK Consumer Contracts Regulations 2013, Polish Act on Consumer Rights (Ustawa o prawach konsumenta)

2.2 USA and Canadian Consumers

While not legally required, we extend the same 14-day return policy to customers in the United States and Canada as a matter of customer service.

Please note: state and provincial consumer protection laws may also apply and provide additional rights.

2.3 Other Countries

For customers in other countries, please contact us at dariasikora@yahoo.pl to discuss return options. We will work with you to find a fair solution.

3. How to Return Products

Step-by-Step Return Process

1
Contact Us
Email us at dariasikora@yahoo.pl within 14 days of receiving your order. Include your order number and reason for return (optional but appreciated).
2
Prepare the Item
Pack the item securely in its original packaging if possible. Include all accessories, tags, and documentation. The item must be in original condition (see section 4 below).
3
Ship the Item
Send the item to the address we provide. We recommend using a tracked shipping service. Keep your tracking number and proof of postage.
4
Receive Your Refund
Once we receive and inspect the returned item, we will process your refund within 14 days. You will receive a confirmation email when your refund has been issued.

Return Address:

Daria Sikora
Stefana Starzyńskiego 2/83
35-508 Rzeszów
Poland

(Wait for our confirmation email before sending - we may provide specific return instructions)

4. Conditions for Returns

4.1 Product Condition

To be eligible for a return and refund, products must be:

In their original condition (unused, unworn, unwashed)
With all original tags, labels, and packaging intact
Free from damage, stains, odors, or signs of use
Not altered, modified, or personalized

You may examine the product to assess its nature, characteristics, and functioning (similar to how you would in a physical store), but please do not use or damage it.

4.2 Items Not Eligible for Return

The following items are generally not eligible for return under the 14-day withdrawal right:

Custom or personalized items: Products made to your specifications or clearly personalized
Hygiene items: Products that have been unsealed or used (if applicable)
Items damaged by customer: Products damaged due to mishandling after delivery

Note: Defective or faulty products are always eligible for return, replacement, or repair (see section 6 below).

5. Refund Process and Timeline

5.1 Refund Timeline

We will process your refund within 14 days after:

We receive the returned goods, OR
You provide proof of return shipment (e.g., tracking number showing the item was sent)

Whichever is earlier. This timeline complies with EU Directive 2011/83/EU Article 13.

5.2 Refund Method

Refunds will be issued using the same payment method you used for the original purchase, unless you explicitly agree to a different method. We will not charge you any fees for the refund.

Please allow 3-10 business days after we process the refund for the funds to appear in your account, depending on your bank or payment provider.

5.3 Refund Amount

Your refund will include:

Full product price
Original shipping costs (standard delivery only, not express or premium options)

Important: We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever is earlier.

6. Faulty, Defective, or Damaged Products

6.1 Your Legal Rights (2-Year Warranty)

If your product is faulty, defective, damaged in transit, or not as described, you have additional rights beyond the 14-day withdrawal period:

EU/UK Consumers - Legal Guarantee:

2-year legal guarantee: Products must conform to the sales contract for 2 years from delivery (EU Consumer Sales Directive 1999/44/EC, UK Consumer Rights Act 2015)
First 6 months: Any defect is presumed to have existed at the time of delivery (burden of proof on seller)
After 6 months: You may need to prove the defect existed at the time of delivery
Remedies: Repair, replacement, price reduction, or full refund (your choice, subject to proportionality)

6.2 Reporting Defective Products

If you receive a defective or damaged product:

Contact us immediately at dariasikora@yahoo.pl
Provide your order number and describe the issue
Send photos of the defect or damage if possible
We will provide instructions for return or replacement

6.3 Our Commitment

For defective or damaged products, we will:

Cover all return shipping costs
Offer a replacement, repair, or full refund (your choice)
Process your claim quickly and fairly

7. Return Shipping Costs

Situation	Who Pays Return Shipping?
Change of mind (14-day withdrawal)	Customer pays return shipping costs
Defective or damaged product	We pay return shipping costs
Wrong item received	We pay return shipping costs
Item not as described	We pay return shipping costs

EU/UK consumers: Under consumer law, you are only liable for the direct cost of returning the goods for a standard withdrawal.

8. Exchanges

We do not offer direct exchanges. If you would like a different item:

Return the original item following the process above
Receive your refund
Place a new order for the item you prefer

This ensures faster processing and gives you flexibility to choose exactly what you want.

9. Questions About Returns?

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please contact us:

Daria Sikora

Stefana Starzyńskiego 2/83

35-508 Rzeszów, Poland

Email: dariasikora@yahoo.pl

Phone: +48 501 083 574

Website: dariasikora.pl

10. Legal References

This Returns & Refunds Policy complies with:

EU: Directive 2011/83/EU on Consumer Rights, Directive 1999/44/EC on Consumer Sales
UK: Consumer Contracts Regulations 2013, Consumer Rights Act 2015
Poland: Consumer Rights Act (Ustawa o prawach konsumenta), Civil Code
International: United Nations Convention on Contracts for the International Sale of Goods (CISG)